Do you work with schedules? Learn how to make the process easier
Allied to a good product or service, having an excellent service right at the reception can make your company a reference in its area of operation. Thus, optimizing the scheduling system can bring numerous benefits to your business.
We talk about using the time of the professionals who depend on the agenda, as well as promoting customer loyalty to their business.
If you are tired of suffering from scheduling problems, then continue reading this article, as we bring you 5 tips that will make the process easier.
Schedules: 5 tips to optimize your system
Paper-based agendas are becoming increasingly obsolete. And, in contrast, online scheduling is becoming increasingly popular within companies.
There are already several tools and technologies that bring benefits and make the scheduling process more effective.
Some of the benefits in adopting online appointments are:
- · Up to 80% reduction of scheduling costs
- · Patient or client convenience
- · Decrease in average service time
Below are 5 tips to optimize your system.
1 - Use an online diary
Using a virtual agenda is the first step to optimize the scheduling of appointments or consultations in a company.
It allows greater organization of schedules and facilitates the search of vacancies when booking new customers. This simplifies the processes and prevents you from scheduling two people at the same time.
In addition, by offering the online booking option, the client himself can access the schedule and make the appointment.
The market has very intuitive platforms. This means that scheduling is not complicated at all. And even people farthest away from technology can easily adapt to the tool.
2 - Optimize the scheduling confirmation process
A common problem among professionals who work with scheduling is the lack of clients without prior notice. When the client does not show up, the time reserved for their attendance cannot be filled on time.
To decrease this occurrence, many clinics and companies usually call the client the day before to make the confirmation.
Although it is effective, the call takes time to work with the caller and unforeseen events can still occur at the appointed date.
The solution is to use a system with automated SMS, WhatsApp or email messaging.
In this way, the patient can quickly answer whether or not he or she will be able to attend, and the schedule is updated automatically.
3 - Reduce waiting time
Use tools that facilitate information management and automate processes so that service is as short as possible.
The waiting time to be served is one of the points that generate more dissatisfaction among customers.
4 - Digitize patient records
Avoid the use of paper. Filling out manual forms is a thing of the past. Always opt for the use of software for patient registration.
This type of registration avoids document losses, provides a reduction in the use of paper, and also facilitates the integration of information between all sectors that need access to customer information.
5 - Anticipate doubts and avoid unnecessary appointments
Many people come into contact with a company to answer a simple question. This eventually takes unnecessary time.
The best thing to do is to anticipate customers' doubts. And to do so, you can use technology to provide answers to your customers' main questions.
To do this, you can create an FAQ page on the company's website, as well as have profiles on social networks always updated with new information.
Following these steps it will be much easier to organize and optimize your scheduling process, generating more productivity and profit for your company.